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Types of Ticketing Workflow Steps
This article outlines the different types of steps that can be used when building out a ticketing workflow.
Configuring Ticket Workflows
This outlines how ticket workflows are configured in the Admin application.
Client Response Timer Workflow Example
An example of how to setup a workflow and process to automate the reminder notifications as well automated ticket closure when a client stops being responsive.
Working with Ticket Templates
Who is notified when a person replies by email to a ticket creation email?
Who is notified when a client's ticket request is withdrawn?
Ticket Overview
This document outlines the purpose of tickets in the TeamDynamix ITSM system.