What is "Read By" based upon?
We noticed our tickets show "Read By" a number of technicians, even though most of those users never read the ticket. Why is that?
Asked by Scott Cory
on Mon 2/7/22 6:15 PM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Tue 2/8/22 9:04 AM
Hello Scott,
This happens because there is a tracking pixel in notifications that go out of your TDX ticketing system. When someone receives a notification about a ticket, if they mark that email as "read", it updates the ticket to show that person has read the ticket.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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